Returns & Exchanges
At Koparo Clean, we want you to be completely satisfied with our plant-based cleaning solutions. If you receive a damaged or incorrect product, we offer a hassle-free return or replacement within 7 days of delivery.
Initiate Request
Contact our customer support team via email or WhatsApp with your order ID and clear images of the product condition within 7 days of receipt.
Quality Inspection
Our team will review your request and the provided images to verify the eligibility for a return or replacement based on damage or shipping errors.
Reverse Pickup
Once approved, we will arrange a reverse pickup from your original delivery address at no additional cost to you.
Refund Processing
After the returned item reaches our facility and passes a final check, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing